Philosophy & values
OUR PRODUCTS – YOUR SUCCESS
‘You should be able to rely on our products to do the job and give you more time to enjoy your aquarium’ – with this sentence we summarise in a simple way for our customers what we expect from ourselves and our products.
Quality, effectiveness and reliability are the cornerstones for long-term popular and successful products. From the initial idea for a new product to the creation of the description on the label, our main concern is how we can help customers pursue their hobby even more successfully and effortlessly. To achieve this goal, we use all our expertise and motivation every day.
Together is not only written in capital letters, but also describes one of the most important aspects of our company philosophy. When it comes to interaction with our retailers as well as with end customers, our top priority is always open, trustworthy and reliable communication. This is the only way to turn a collaboration into a ‘WIN-WIN-WIN’ situation, in which everyone is satisfied in the end and enjoys offering and/or using our products.
ALWAYS AN OPEN EAR OR MAILBOX
‘Hi, I have a question about your products.’ – ‘Hello, how may we help you?’. Does this dialogue seem unusual to you? We find it perfectly natural and normal. Who would be better qualified than us to answer questions about our products? The close contact with end customers is sacred to us and is a constant motivation and confirmation for our work and our products. Since we are always available by email and telephone in addition to all the familiar social media platforms, no question remains unanswered for long. Together we find the right solution for almost every ‘problem’.
IN THE BEST INTEREST OF MOTHER NATURE
This motto has represented us since our founding as ARKA Biotechnologie GmbH. During development of our products, we always make sure that our aquariums or ponds look as close to nature as possible without damaging their natural models.